Concierge and Strata Security Guards

Service Overview

As the first point of contact at the door, our concierge and strata security guards are well-presented professionals trained to create a welcoming yet secure environment. This service is ideal for office, commercial, and residential buildings, where both customer service and security are essential.

Our guards are well-groomed, well-spoken, and highly skilled in customer service. They greet guests with a smile while remaining vigilant to potential hazards and suspicious behaviour. With a minimum requirement of a Working with Children Accreditation, they handle tasks such as access control, assisting tenants and visitors, managing deliveries, and responding to emergencies.

Service Scope

Our concierge and strata security guards provide professional security coverage tailored to your site's needs. With a proactive approach, we ensure a safe, secure, and well-managed environment while delivering excellent customer service.

Front Desk
Access Control
Concierge Services
After-Hours Assistance
Contractor/Vendor Management
CCTV & Alarm Monitoring
Mail Handling
Conflict Resolution
Incident Reporting
Emergency Response & Evacuations

Frequently Asked Questions

These are the most common questions about our concierge services and strata security. Whether you're wondering about qualifications or service scope, this FAQ section provides the answers you need to make informed security decisions.

  • Are your concierge and strata security guards trained to handle conflicts and seurity incidents?
    Yes, our guards undergo ADP (Awareness, De-escalation, and Protection) training, which enhances their ability to assess risks, manage conflicts, and maintain a safe environment. This specialised training goes beyond standard security certifications, equipping our guards with the skills to defuse tense situations while maintaining professionalism and authority.
  • Can your concierge security guards handle front desk duties?
  • Do your security guards assist with after-hours contractor access?

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