Case Study
Case Study for Major Events
Major Annual Public Event (Victoria)
As the contracted security provider for one of Victoria’s largest annual public events, ICORP Security manages large-scale security operations, deploying over 150 personnel daily. To enhance coverage and operational efficiency, we leverage smart technologies, delivering measurable improvements in service quality and cost-effectiveness.
Advanced Rostering & Workforce Management
Using Active Workforce Pro, our centralised workforce management platform, we efficiently store and manage guard data, including licences, skills, and certifications. This enables us to quickly identify and deploy the most suitable personnel for specific roles, ensuring optimal resource allocation. By aligning security staff with demand trends and operational requirements, we enhance efficiency, minimise downtime, and reduce unnecessary labour costs while maintaining full security coverage.
Smart Communication & Incident Reporting
Our guards are equipped with smart devices featuring Push-to-Talk (PTT) capabilities, enabling seamless indoor and outdoor communication. Integrated with our advanced incident reporting system, this allows security teams to log, track, and escalate incidents in real time, ensuring faster decision-making, improved accountability, and rapid incident resolution with minimal operational disruptions.
Al-Powered People Counting Sensors
ICORP Security deploys Al-powered people counting sensors at entry points, enabling real-time crowd analytics. These insights allow for more precise resource planning, ensuring security personnel are strategically positioned based on actual crowd density, improving efficiency and reducing unnecessary staffing costs.
Al-Enabled Security Walkthrough Units
As part of our continuous improvement efforts, we deployed Al-enabled security walkthrough units, capable of detecting sharp objects without triggering alarms for everyday items such as keys or mobile phones. During the 11-day event, these units identified over 300 prohibited items, significantly enhancing security while ensuring a seamless screening process. By reducing manual bag checks and minimising bottlenecks at entry points, these advanced gates improved crowd flow and the overall event experience without compromising safety.
Case Study for Apartment Buildings
Mixed-Use Apartment Complex (Melbourne CBD)
ICORP has been the trusted security provider for a prominent mixed-use apartment complex in Melbourne CBD since 2019. The complex comprises 7 (seven) buildings that include residential highrises, retail space, common facilities (swimming pool / gym / parking) as well as a museum. Our scope of work includes after-hours and day concierge services, attending to tenant requests, and conducting thorough site patrols.
ICORP implemented a new SOP which has been developed specifically for the Client's premises through various surveys, observations and reviews utilising data, analytics and feedback gained from the management, tenants and owners corporation. We also implemented the use of our state-of-the-art workforce and incident reporting platform to streamline reporting process, conduct thorough site patrols with live tracking and location verification.
Vandalism, mail theft, and public disturbances decreased once the new SOP was implemented. There was a considerable drop in ejections and police involvement, which gave tenants a greater sense of safety and satisfaction. Additionally, we were able to reduce security hours from 24/7 to 16 hours/day while investing in mobile patrol services and advanced technologies for best efficiency.
Case Study for Retail Stores
Australian Bluechip Retail Chain (Multi-Site Retail Security)
ICORP Security has been providing tailored security solutions to a prominent Australian Bluechip Retail Chain across Victoria and New South Wales since 2020. Our scope includes Retail Security, Tactical Security Guards, Asset Protection, and Event Security Management. More than just guarding, our personnel operate as frontline representatives—ensuring a safe, welcoming environment while professionally engaging with customers, staff, and contractors.
The retail sector is facing escalating challenges, from theft and organised shoplifting to aggression, violence, and abusive behaviour towards staff and shoppers. These threats not only cause financial losses but also create an unsafe atmosphere that affects both business operations and customer confidence. Therefore, our highly experienced guards are specifically trained in de-escalation techniques essential for the protection of assets, facilities, and people across multiple sites.
This targeted training has directly contributed to improved incident response, reduced theft and disturbances, and fewer police callouts. It empowers our team to manage conflict calmly and appropriately, enhancing safety outcomes while strengthening customer and staff confidence in the security presence across all sites.
Case Study for Asset Protection
Asset Protection for Major Aviation and Lifestyle Event
ICORP Security was engaged as the security partner for a large-scale public open day event, commemorating a significant aviation milestone at a 305-hectare commercial and aviation precinct in Melbourne. The event brought together thousands of attendees, high-profile guests, and a variety of high-value assets — including vintage aircraft and classic vehicles — requiring a tailored, high-security approach.
One of our primary focuses was the protection of these high-value exhibits. We implemented tailored asset protection strategies, including controlled access to display zones, mobile patrols across key locations, and close coordination with event organisers to adapt to real-time risks. With zero security incidents and full protection of all exhibits, our work delivered uncompromised asset safety — demonstrating ICORP’s expertise in securing high-value assets within complex, high-risk environments.
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